Shipping policy

Shipping Policy

Where we ship. We currently ship to addresses in the United States only. We do not ship internationally.

Shipping rates

- Standard Shipping: $6.99
- Express Shipping: $8.99
- Free Standard Shipping on orders over $60

The available shipping options and their final cost are shown at checkout before you pay.

Order processing

Orders are processed after payment is confirmed. Once your order ships, you will receive a confirmation email with tracking information. Delivery times depend on the shipping method selected and the carrier.

Subscriptions

Subscription orders ship automatically on each renewal date to the shipping address on file, using the shipping method and rates above.

Address accuracy and lost packages

Please make sure your shipping address is complete and correct. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment. If your tracking shows your order as delivered but you have not received it, contact us and we will help.

Questions

Email us at info@furryfriendlabs.com.